Vacancy Information
We are looking for a Digital Product Analyst – Greggs App to support the Digital Product Owner for the Greggs App in continuing to develop an exciting set of features for our Apple and Android Mobile Apps.
The successful candidate will work as part of a growing Digital Team and cross-functionally as part of an Agile product development team. The role will act as a key day-to-day support to the Digital Product Owner and various development teams, helping to develop the detail behind new features such as Rewards, Click and Collect and Gifting, and making sure our customers continue to receive an exceptional digital experience.
The Digital Product Analyst– Greggs App will work with various internal stakeholders including the Greggs Digital team, IT/Technology, Customer, Business Leads and third-party partner agencies to ensure our Mobile App products enable our customers and colleagues to engage with Greggs in a fast, friendly and frictionless way every day.
We are looking for candidates with experience of business or technical analysis who are highly organised, data-literate and who enjoy working in a fast-paced team environment.
We can offer you:
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25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
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Management Bonus Scheme which is worth up to 10% of your salary
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Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
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Private Medical Insurance which is free for you and subsidised for your dependants
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Permanent Health Insurance which is a replacement income scheme
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You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
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Defined contribution management pension scheme
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Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary
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Colleague discount, up to 50% off our own-produced products
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Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
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Career progression and learning and development
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Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
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Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
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Cycle to Work scheme
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A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
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Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another
About the role
- This is a full-time role, however flexibility in this will be considered
- We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
- The base location for this role is Newcastle Upon Tyne, Ideally, you’ll live within one hour travel of this area
What you'll do
- Support the Digital Product Owner for the Greggs App in the implementation and development of exciting new features.
- Participate in agile ceremonies such as sprint planning, stand-ups, demos and retrospectives to support Product Owner in documentation and administrative support as required.
- Assist the Digital Product Owner with day-to-day backlog management ensuring any questions, concerns and clarification as needed by the team are resolved.
- Utilising all available customer data/feedback to help inform future Greggs App product roadmap decisions and ongoing development.
- Develop and iterate user stories and ensure they include relevant acceptance criteria.
- Collaborating with other members of the Digital Team, use all available data to model how new features will improve the experience for our customers and meet our Commercial objectives.
- Support the Digital Product Owner, UX and Insight teams in conducting End-User Research and Customer Journey mapping as needed.
- Work with other members of the Digital Team to triage Greggs App related opportunities and issues that are recorded by our Customer Care Team and Retail Team to ensure they are managed appropriately.
- Assist the Digital Product Owner by regularly reviewing feedback given by customers via our digital products, possibly contacting customers for further information.
- Setting up and participation/facilitation in Workshops to identify and document requirements and issues.
- Escalation of any potential issues, risks or defects uncovered as appropriate.
- Support the ongoing implementation of an Agile development methodology across the wider organisation.
- Work cross functionally with IT and Retail Team to ensure that new/updated products are well supported and embedded.
About you
We are looking for talented individuals with drive, who can ideally demonstrate:
- Prior experience working in a similar role in a digital or product team, ideally within a major retailer or consumer facing FMCG business.
- Experience in process/customer journey mapping.
- A basic understanding of the Agile/SCRUM development lifecycle.
- Ability to communicate effectively with people who have differing levels of digital knowledge and skills.
- A data-led mindset that is comfortable working with different types of data.
- Experience working with a variety of stakeholders in developing functional and non-functional requirements using techniques such as user stories and use cases.
- Experience of working with 3rd Party software tools.
- Track record of using data to help product leads inform decisions on strategies, and user stories.
- Experience with working with a variety of Agile/SCRUM software tools to manage backlogs.
- Awareness on the latest digital and technology trends.
- Thrive working within a dynamic environment and are adept at adapting when priorities change.
- Have a positive, proactive, hands-on style and would enjoy contributing towards building an adaptive, fun and creative environment for digital delivery in Greggs.
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.