Head of Retail - South

Vacancy Information

We have a fantastic opportunity to join the Retail team at Greggs as Head of Retail for the South Region.

Reporting in to the Retail Director, this exciting role will lead the profitable growth of the South Region, identifying new sites and opportunities with a focus on the delivery of the Retail Plan. 

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

• Company car or car allowance

• Management Bonus Scheme which is worth up to 30% of your salary

• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year

• Private Medical Insurance which is free for you and subsidised for your dependants

• Permanent Health Insurance which is a replacement income scheme

• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

• Defined contribution management pension scheme

• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

• Colleague discount, up to 50% off our own-produced products

• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits

• Career progression and learning and development

• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing

• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

• Cycle to Work scheme

• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

What you'll do

Customer Focus (Sales Growth)

• Accountable for growing our business both in terms of organic shop growth and through new shop development
• Drives high standards of customer service across the Region

Business Development

• Actively drives the new shop opening programme within the Region
• Liaises with Shop Development and Property team to identify and open new sites
• Drives new channels and develops our business across all day parts

Brand Responsibility

• Accountable for ensuring the implementation of agreed Brand standards and practices within the Region.
• Ensures Brand initiatives and product launches are implemented in the Region

Operational Excellence

• Helps deliver ongoing operational improvement by working across functions on developing operating standards.

Leading the Regional Team

• Leads and coaches the Regional team on the ground in line with Greggs values, with high visibility promoting a culture of leadership and responsibility.
• Ensures the team has clear objectives, regular reviews and personal development plans in order to deliver the business objectives and develop the team to their full potential.
• Ensures the appropriate coordination of functional support to deliver the Business plan.

Brand Standard Delivery

Responsible for ensuring that we deliver, as measured by audits, the necessary Brand standards for:

• Service Style
• Merchandising,
• Quality of food baking and preparation
• Retail Food Safety
• H&S

Cost Control and Profit Responsibility

• Accountable for delivery of the Regional sales and profit budget.

About you

We are looking for highly experienced, talented individuals with drive, who can demonstrate:

• Senior Management experience within a multi-site retailer

• Experience of developing innovative solutions and contributing to strategic planning

• Have demonstrable experience in people management and people development

• Have strong stakeholder engagement and management skills, working in large cross functional groups

• Present a welcoming attitude to change and adjust dynamically to continuous business change and improvement

• Proven commercial acumen with accountability for achieving and excelling company targets

• Excellent organisational skills with strong attention to detail

• Have advanced IT skills including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, and Teams

• Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together

• Are supportive of an inclusive culture – recognising and valuing that difference is good

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.