Learning and Development Facilitator

Vacancy Information

We have a fantastic opportunity to join the L&D team at Greggs as a Learning and Development Facilitator.

We can offer you:

• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

What you'll do

• Support the delivery of the national Learning & Development plan
• Monitor completion rates of Core Programmes and use of training hours- communicating exceptions with Retail
• Communicate non- completion of training to the relevant individuals enabling improvement 
• Support shop management and their teams to develop operational skills and knowledge
• Work together with Area Manager to ensure all training is on track, develop action plans and review progress
• Develop and deliver both face to face and virtual development sessions
• Participate in the development of L&D interventions and support Retail Initiatives
• Take responsibility to ensure problems are solved efficiently and effectively for my Customers

About you

You will fit right into this role if you:

• Have clear communication and presentation skills adapting your style to maximise understanding and impact
• Demonstrates a passion for Greggs and delivering Brand Standards through all interventions
• Ability to build relationships and communicate effectively so your Customers know how you can support them
• Builds trust through honesty, integrity and reliability ensuring your Customers feel confident in your ability
• Keeps up to date with your Customers evolving needs and strive to exceed their expectations
• Self-motivated, strong skills in planning and organised, with good attention to detail, and self-driven- you’ll work remotely and be comfortable planning your own diary
• Be committed to your ongoing learning and development, and are ready to work alongside some great people and have lots of fun on your Greggs journey!
• Attended Career Pathways Aspiring Leaders (desirable)
• Full driving license (essential) as will involve travel
• Have advanced IT skills including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
• Are supportive of an inclusive culture – recognising and valuing that difference is good

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.