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Platform and Infrastructure Specialist (Device Support)

Please Note: The application deadline for this vacancy has now passed.

Vacancy Information

We are seeking a Platform and Infrastructure Specialist to join us on a 12month fixed term contract. This role will be a senior role driving forward our support offering around devices, ensuring an outstanding service to the organisation, focused upon resolving a range of technical incidents and requests in the device area, and continually driving improvement of this service to our internal customers.

We can offer you:

  • 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

  • Management Bonus Scheme which is worth up to 10% of your salary

  • Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year

  • Private Medical Insurance which is free for you and subsidised for your dependants

  • Permanent Health Insurance which is a replacement income scheme

  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

  • Defined contribution management pension scheme

  • Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

  • Colleague discount, up to 50% off our own-produced products

  • Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits

  • Career progression and learning and development

  • Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing

  • Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

  • Cycle to Work scheme

  • A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

  • Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

  • This is a full-time based role on a 12 month fixed term contract, based at Greggs Innovate House, Newcastle upon Tyne, NE12 8EW
  • This is a full-time role, however flexibility in this will be considered
  • We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role

What you'll do

We are looking for passionate people that love working as a part of a team to join us on our journey.  You will have a proactive, can-do attitude and enjoy contributing towards an adaptive, fun and creative environment. You will be capable of working cross functionally and facilitating and collaborating with multiple stakeholder groups.  

You will be a lifelong learner and will enjoy joining us on a continuous journey of learning and improving as we strive to excellence at all times in the supporting services we offer our customers. 

You will care about identifying opportunities to improve, and will be comfortable and passionate in engaging with key IT colleagues in communicating these opportunities.

You will play a critical role in making a step change to the technical expertise we can leverage for our customers and to the internal teams when engaging with them around incidents and requests. 


About you

You will fit right into this role if you:

  • Have experience of managing and maintaining a wide range of devices across a large national footprint.
  • Can demonstrate extensive experience of device management and troubleshooting, and have very strong knowledge in device operating systems and management approaches, particularly Windows OS, Android devices and Intune/MEM management.
  • Have working knowledge in device associated group policies
  • Have working knowledge of associated technologies to device experience, such as identity platforms (AD/AAD/Entra), and connectivity technologies (wired and wireless).
  • Have a proactive can-do attitude with a clear bias towards ownership and results, and will enjoy contributing towards an adaptive, fun and creative environment 
  • Have experience of building trust and highly effective working relationships with a diverse range of technical and none technical stakeholders 
  • Have extensive customer facing experience in a support environment 
  • Are aware of key service management processes and metrics, and their purpose 

It would be advantageous if you had any of the following: 

  • Experience of working in a large retail environments
  • Experience of proactive problem management approaches, and associated data and documentation

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.

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