Quality Assurance Officer

Vacancy Information

We’re looking for a dedicated Quality Assurance Officer to join the team at our Distribution Centre in Kettering. In this pivotal role, you’ll ensure the highest standards of food safety, legality, and product quality across our logistics operation. You’ll be the go-to expert for BRCGS audits, Food safety management, and quality systems across the KDC campus.

We can offer you: 

• Competitive pay
• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Paid breaks
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

What you'll do

Reporting to the Manchester QA Manager, you will act as the primary technical contact at site.

Your responsibilities will include:

• Lead and maintain food safety and quality systems across the logistics operation.
• Act as site lead for BRCGS Storage and Distribution audits and EHO inspections.
• Maintain and chair HACCP and food safety meetings.
• Carry out validation work and trend analysis to support the sites HACCP plan.
• Ensure allergen management and traceability compliance.
• Assist with the introduction and implementation of food safety procedures for day-to-day operations.
• Manage microbiological, chemical, and raw material testing.
• Evaluate raw materials ensuring adherence to product specification.
• Conduct customer experience and product quality assessments.
• Produce monthly reports on supplier performance and communicate to Gregg's supplier technologists.
• Manage and conduct internal audits (GMP, hygiene, traceability, etc.).
• Support the site with the management of non-conforming products and complaint investigations.
• Monitor hygiene, pest control, and equipment calibration.
• Support product withdrawals and recalls.
• Provide technical support to operational teams.
• Collaborate with wider technical teams and communicate key food safety and quality metrics.
• Assist with continuous improvement and food safety culture initiatives.

About you

We are looking for individuals who are driven, and can demonstrate:

• HACCP Level 3, Food Safety Level 4 and Internal Audit Qualification 

• A results focused approach with excellent communication skills and the ability to influence others.
• Proven experience of leadership, decision making and report writing
• Practical knowledge of BRCGS Storage and Distribution Standard and QMS Systems, and experience leading third party audits. 
• Proven experience in investigations and internal audits with strong attention to detail 
• Proactive, problem-solving mindset 
• High level of numerical, verbal, and written communication skills 
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, databases) 
• Have experience of, and the ability to multi-task and work with multiple priorities calmly and at pace.
• Are supportive of an inclusive culture – recognising and valuing that difference is good.
• Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.