Quality Assurance Officer

Vacancy Information

We have a fantastic opportunity to join the Technical team at our brand new state-of-the-art frozen production and logistics facility at SmartParc, Derby, which is part of a 155-acre high-tech food manufacturing and distribution campus as a Quality Assurance Officer

We can offer you: 

• Competitive pay
• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Paid breaks
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

What you'll do

As a Quality Assurance Officer, you’ll be responsible for:

• Supporting the QA Manager with day to day technical activities. This includes leading third party BRC / EHO audits and inspections in their absence, to ensure the sites certification / approval status is maintained
• Deputising for the QA Manager on the site HACCP team and carrying out validation work and trend analysis to support the sites HACCP plan
• Assisting with the introduction and implementation of food safety and quality procedures for day-to-day manufacturing operations
• Leading management meetings and presenting technical information as requested by the QA Manager
• Providing technical support for site product recalls and withdrawals and leading incident calls in the absence of the QA Manager
• Leading or supporting root cause analysis and corrective and preventative action (CAPA) activities arising from food safety and quality incidents
• Monitoring and maintenance of the product testing requirements, including analysis of results and instigation of investigations and corrective action plans
• Supporting the site with the management of non-conforming products and complaint investigations
• Driving operational standards by completing internal audits in line with the sites internal audit schedule
• Supporting the development, coaching and training of QA Team members to build capability and ensure consistent application of food safety and quality standards
• Supporting the QA Team in achieving their targets, objectives and development plans
• Driving a food safety and quality culture across the site through coaching and engagement activities

About you

We are looking for individuals who are driven, and can demonstrate:

• A Degree or HNC level education in a Food Science-based subject
• HACCP Level 3 and Food Safety Level 4 qualifications
• A good understanding of BRCGS requirements and experience participating in internal and third-party audits
• Proven experience in investigations and internal audits with strong attention to detail
• Proven leadership experience, with strong decision-making and report-writing skills
• The ability to make sound decisions under pressure and respond effectively to food safety or quality incidents
• A results-focused approach, with excellent communication skills and the ability to influence others
• The ability to build effective relationships with colleagues across Logistics, Production, Engineering and Supply Chain functions
• Experience supporting, coaching and developing colleagues to achieve individual and team objectives
• Experience of managing multiple priorities and working calmly and effectively in a fast-paced environment
• Advanced IT skills, including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint and Teams
• A commitment to promoting an inclusive culture that values and celebrates difference
• A desire to learn, develop and work alongside great people as part of your Greggs journey

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.