Retail Technology Product Analyst

Vacancy Information

We have a fantastic opportunity to join the Retail Technology Team at Greggs as a Retail Technology Product Analyst, as we continue to use technology to make our in-shop operations easier and more efficient for our colleagues.  

We can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
• Management Bonus Scheme which is worth up to 10% of your salary
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
• Private Medical Insurance which is free for you and subsidised for your dependants
• Permanent Health Insurance which is a replacement income scheme
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
• Defined contribution management pension scheme
• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary
• Colleague discount, up to 50% off our own-produced products
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• Cycle to Work scheme
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

What you'll do

• Support the Retail Technology Product Owner throughout the product lifecycle — from feature ideation and requirement gathering to user story creation, prioritisation, implementation, and post-launch analysis
• Collaborate with stakeholders across departments, shop teams, and the Retail Technology Design Team to gather and document feature requirements, ensuring detailed user stories and acceptance criteria guide the development process
• Conduct comprehensive data analysis on product performance and user behaviour pre and post launch, delivering actionable insights to the wider Retail Technology team to support data-driven decision making
• Work closely with the Product Designer to shape the design of new features and components
• Participate in agile ceremonies such as sprint planning, stand-ups, demos, and retrospectives, supporting with documentation, administration, and standing in for the Retail Technology Product Owner when required
• Manage the product backlog day-to-day—ensuring it is well-organised, detailed, and up to date—while resolving queries and clarifying requirements for the development team
• Assist in triaging bugs, defects, and enhancement opportunities, balancing user impact with roadmap priorities
• Play a key role in discovery and scoping activities, including workshops and user research, to define and validate requirements
• Act as a super user for your product area
• Stay informed on industry trends, competitor products, and emerging technologies to help shape the strategic vision and maintain product relevance

About you

You will fit right into this role if you:

• Demonstrate a data-led mindset, using insights to inform decisions and drive meaningful outcomes
• Possess excellent communication and stakeholder management skills, with the ability to influence and build relationships at all levels of the organisation
• Have strong written and verbal communication skills to clearly present ideas, findings, and recommendations to cross-functional teams
• Exhibit a collaborative approach, enjoying being part of a hard-working team that shares goals and celebrates success together
• Possess advanced IT skills, including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
• Have experience with workflow management tools such as Azure DevOps (desirable).
• Have experience in process and user journey mapping
• Can work independently and as part of a team, remaining calm under pressure and focused on continuous improvement
• Maintain an awareness of and enthusiasm for the latest digital, data, and technology trends
• Show a positive, hands-on style and a desire to contribute to a creative, inclusive, and adaptive digital environment

• Have knowledge or experience of Greggs Retail operations and procedures (desirable)

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.