Please Note: The application deadline for this vacancy has now passed.
Vacancy Information
We have a fantastic opportunity to join the Shop Support team at Greggs as a Continuous Improvement Analyst.
We can offer you:
- Competitive pay
- 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
- Colleague discount, up to 50% off our own-produced products
- Paid breaks
- Free hot drinks while on a shift break
- Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
- Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
- Career progression and learning and development
- Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
- Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
- A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
- Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another
About the role
- This is a full-time role (35 hours per week) however flexibility in this will be considered
- We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
- The base location for this role is Greggs Head Office, Q9 Quorum Business Park.
What you'll do
As the Continuous Improvement Analyst you will:
- Share Key Performance Indicator and Service Level Agreement performance weekly, along with Top Trended Issues to drive action within Shop Support and with key partners.
- Performs data gathering to support root cause analysis and performance trending as directed.
- Updates and maintains technical data for records, reports, and documentation to improve process performance in SLA and data analysis.
- Prepare documents, reports, charts, tables and other visual aids.
- Work with the Retail Team to define management information requirements and present regular, meaningful insight.
- Develop an awareness of process improvement concepts, methodologies, tools, and principles by adhering to and/or leveraging established principles, concepts, and methodologies within the department.
- Collaborating with cross-functional teams to document processes, workflows, and pain points as well as assisting in identifying areas for improvement and potential optimisation opportunities.
- Taking part in stakeholder meetings and workshops, gathering requirements and gaining a sound understanding of business needs.
- Monitor new systems and other operational changes throughout shop trials / pilots to understand identified issues and estimate level of impact for wider rollouts
- Prepare documentation to support new initiatives in line with the business Plan
- Ensuring the ITSM Tool is fit for purpose.
- Maintenance of Self-Service scripts to maximise self-service usage for our customers.
- Feedback from the team and making changes to configuration.
- Once launch dates are agreed, develop the support plan – including self-service/agent scripts and phone system setup.
About you
You will fit right into this role if you can demonstrate:
- That you are a strong team player, able to build good working relationships at all levels
- Data analytic skills
- Ability to utilise different reporting tools
- Proficient in Excel - able to create formulas, pivot tables, chart
- A Self-starter & proactive individual
- Imaginative, creative thinkers, proposing alternative ways of working by recommending new solutions to current work practices.
- Experience in configuration of an ITSM tool
- Portray a positive attitude, flexible, multitask orientated.
- Ability to communicate effectively with all levels of management
- Excellent oral and written presentation skills.
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.