Vacancy Information

We are seeking two Digital Product Analysts to support the Product Owners within our Digital Product Team. These roles are crucial in the exciting expansion of our digital channels and in shaping, validating, and implementing impactful new product features for our customers.

You could be helping to shape a new App feature, supporting commercial teams to implement a promotion, gathering requirements to update a feature of our website, working with our marketing teams to deliver an exciting national campaign or even helping to shape the platforms our colleagues use to support our customers.The successful candidates will work as part of a growing Digital team and cross-functionally within an Agile product development environment. Acting as a key day-to-day support to the Digital Product Owner and development teams, the role will play a central part in defining product requirements, planning and refining new features, and ensuring they enhance user experience while supporting our business objectives.

By closely collaborating with cross-functional teams, the successful candidates will be responsible for translating user needs into actionable product recommendations, helping to develop the detail behind new features, and ensuring our customers and shop colleagues continue to receive an exceptional digital experience.

Our Digital Product Analysts will work with various internal stakeholders including the Greggs Digital team, Central Retail Operations Team, IT/Technology, Customer/Marketing, Business Leads, and third-party partner agencies.

We are looking for candidates who are analytically minded, detail-oriented, organised and excellent communicators, with experience working in digital product teams and collaborating cross-functionally. The candidate must also be adept at time management and have strong organisation skills.

We can offer you:

Management Bonus Scheme which is worth up to 10% of your salary
Pension scheme with matching employer contributions up to 7%
Colleague discount, up to 50% off our own-produced products
Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
The opportunity to purchase additional annual leave twice a year
Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate
Private Medical Insurance which is free for you and subsided for your dependants
Income Protection should you become unable to work due to long-term sickness
Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary
Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family
Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support
Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
Career progression and learning and development opportunities
A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

This is a full-time role, however flexibility in this will be considered
We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
The base location for this role is Newcastle Upon Tyne

What you'll do

Support the Digital Product Owner throughout the product lifecycle, assisting with everything from feature ideation, requirement gathering, user story creation and prioritisation to implementation and post-launch analysis
Work closely with stakeholders across all departments to gather feature requirements, creating detailed documentation and user stories that guide the development process
Complete comprehensive data analysis of our digital product performance and customer behaviour, unlocking insight and communicating this clearly and effectively to the wider Digital team and business to allow data-driven decision making 
Work with the Product Designer to help shape designs of new features/components
Participate in agile ceremonies such as sprint planning, stand-ups, demos, and retrospectives, supporting the Product Owner with documentation and administration as required
Keep abreast and inform the business of industry trends, competitor products and emerging technologies to inform strategic vision, ensuring our products stay competitive and relevant
Write and iterate user stories and ensure they include relevant acceptance criteria
Day-to-day backlog management ensuring any the backlog is thoroughly detailed and organised, answering questions, resolving concerns, and providing clarification as needed by the team
Support the Digital Product Owner, UX and Insight teams in conducting user research and user Journey mapping
Work with other members of the Digital Team to triage opportunities and issues that are recorded by our Customer Care Team and Retail Team 
Assist the Digital Product Owner by regularly reviewing feedback given by customers via our digital products, possibly contacting customers for further information
Setting up and participation/facilitation in workshops to identify and document requirements and issues
Escalation of any potential issues, risks or defects
Track and report on key performance indicators to measure impact of features and inform wider product strategy  
Work cross-functionally to ensure that new/updated products are well supported and embedded

About you

We are looking for talented individuals with drive, who can ideally demonstrate: 

A passion for understanding user needs and delivering solutions that enhance customer experience
A data-led mindset, and passionate about using data to inform decisions and drive the best possible outcomes and experiences for our customers
Excellent communication, and stakeholder management skills, with the capacity to influence and build relationships at all levels of the organisation
Excellent written and verbal communication skills to effectively present ideas, findings, and recommendations to cross-functional teams 
Skilled at balancing multiple priorities and tasks in a fast-paced environment 
Have strong IT skills including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, and Teams 
Have experience in workflow management tools such as Azure DevOps (desirable) 
Experience in process/customer journey mapping
Experience working with a variety of stakeholders in developing functional and non-functional requirements using user stories 
Awareness of and passionate about the latest data, digital and technology trends
Thrive working within a dynamic environment and effective when adapting to changing priorities
Have a positive, proactive, hands-on style and would enjoy contributing towards building an adaptive, fun and creative environment for digital in Greggs

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.

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