Franchise Partner Support Manager - Field Based

Vacancy Information

We have an exciting opportunity for someone as a Franchise Partner Support Manager

The successful candidate will be responsible for supporting Franchise Partners shops and support teams within their area.

Supporting partners to understand Greggs retail core training programmes and that they are completed within the timescales set. 

To act as the Greggs representative on site during the opening of franchise shops and ensuring new shops are opened to a great standard.

Support our Franchise partners by visiting shops within your area identifying opportunities for improvement and working with the support teams to drive sales and standards across the franchise state.

Implementing the delivery of the Greggs brand standards through pre onsite training and support

Participate in the audit and action planning process to ensure full delivery of Greggs Brand Standards. 

This is a Grade A Management role. The base location for this role is Southeast. This role is a remote based role but will require regular travel across the country and visits to Greggs House in Newcastle. Full driving licence is required.

We can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
• Management Bonus Scheme which is worth up to 10% of your salary
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
• Private Medical Insurance which is free for you and subsidised for your dependants
• Permanent Health Insurance which is a replacement income scheme
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
• Defined contribution management pension scheme
• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary
• Colleague discount, up to 50% off our own-produced products
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• Cycle to Work scheme
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

What you'll do

• Assist in the delivery of Basic Ingredients, Spread of Knowledge and Company Induction etc. through training the trainer, completing in shop observations and audits of training activity and outcomes following shop handover.
• Manage and support the successful opening of franchise shops.
• Ensure the right quantities of equipment and materials are on site ready for a successful shop opening. Provide high quality on-site training and support during the handover process and shop openings, creating a quality learning environment.
• Support and monitor the franchise partners teams standards in relation to all aspects of shop category sales. Assist in the auditing of franchise shops and completes the relevant action plans to rectify and issues highlighted.
• Support franchise partners to deliver product and promotional launches. Actively support product quality and presentation standards. 
• Using analytical tools available to identify opportunity shops within your area, spending time with Multisite Managers/ Brand Managers and building their knowledge of the Greggs Brand and what tools are available for them to manage their own shops.
• Work with franchise partner management to identify training needs and opportunities.
• Support the audit process and monitor action plans to ensure franchise partners deliver the standards required within the Greggs brand.
• Work positively and with enthusiasm to encourage our franchise partners shop teams work in line with the Greggs Values. Challenge operational standards within the franchise partners teams. Work with the Franchise Team to ensure maximum efficiency of the support of franchise partners.

About you

You will fit right into this role if you:

• You have the ability to produce products to a high standard of specification and presentation. As well as, train and develop others to deliver the Greggs brand standards of operation
• You can show knowledge of the EPOS and Back Office Systems
• You are competent on the use of Microsoft Office Programmes
• You have good knowledge and understanding of LMS at shop level or above
• You have self-confidence, positive attitude and pride in the Greggs brand whilst showing enthusiasm and interest in the products
• You have the ability to act as a Brand Ambassador for Greggs delivering a great service to our franchise partners.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.