Vacancy Information
We have a fantastic opportunity to join the Franchise team here at Greggs as Head of Franchise to lead the growth and delivery of the profitable franchise estate through working with corporate franchise partners who can deliver scale and the brand effectively.
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25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
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Company car or car allowance
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Management Bonus Scheme which is worth up to 30% of your salary
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Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
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Private Medical Insurance which is free for you and subsidised for your dependants
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Permanent Health Insurance which is a replacement income scheme
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You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
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Defined contribution management pension scheme
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Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary
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Colleague discount, up to 50% off our own-produced products
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Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
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Career progression and learning and development
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Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
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Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
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Cycle to Work scheme
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A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
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Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another
About the role
- This is a full-time role, however flexibility in this will be considered.
- We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role.
- Due to national coverage of this role, we welcome applicants from across the UK.
What you'll do
Customer Focus (Sales Growth)
- You will be accountable for growing our franchise business both in terms of organic shop growth and through supporting our partners to improve LFL sales on an ongoing basis.
Business Development
- Nurture the optimum franchise partner base to ensure we deliver a network of franchise shops which maximise the potential of the overall company performance.
- Actively seeks new partners and leads the negotiations for franchise terms.
- Ensure our franchise agreement and support material is fit for purpose by regularly reviewing the content.
Brand Responsibility
- Accountable for ensuring the implementation of agreed brand standards and practices within the franchise estate.
- Ensure brand initiatives and product launches are implemented in the franchise estate.
- Ensure that the growth of the franchise estate complements the company operated estate.
Operational Excellence
- Deliver ongoing operational improvement by working across functions on developing operating standards.
- Work with colleagues, where appropriate, to integrate general company operating practices into our franchise estate.
Marketing
- Accountable for the implementation of Brand marketing standards and plans through our partners.
- Support our partners where appropriate to promote individual shops through Local Shop Marketing.
Managing the Franchise Team
- Lead the Franchise team in line with the values, with high visibility promoting a culture of leadership and responsibility.
- Ensure the team has clear objectives, regular reviews, and personal development plans in order to deliver the business objectives and develop the team to their potential.
- Ensure the appropriate coordination of functional support to deliver the Business plan.
Compliance
- Responsible for ensuring that our franchise partners deliver, as measured by audits, the necessary Brand standards for:
- Service Style
- Merchandising,
- Quality of food baking and preparation
- Retail Food Safety
- H&S
Cost Control and Profit Responsibility
- Accountable for the production and delivery of the franchise sales and profit budget.
- Responsible for the margin delivered by franchise.
- Manage any issues of non-payment by franchise partners.
About you
We are looking for highly experienced, talented individuals with drive, who can demonstrate:
- Proven experience in a Franchise Management role or similar.
- Senior management experience within a multi-site retailer.
- Has a proven track record of delivering high levels of customer satisfaction.
- Has experience of managing and delivering a significant budgetary responsibility.
- Ability to think about the wider picture and make sound decisions.
- Experience of working with and influencing senior management.
- Experience of developing innovative solutions and contributing to strategic planning.
- Extensive vocational experience
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.