Retail Operations Manager

Vacancy Information

We have a fantastic opportunity to join the South East team at Greggs as a Retail Operations Manager covering the East Anglia territory.

Reporting to the Head of Retail, the successful candidate will own the delivery and operation of a diverse retail portfolio of shops throughout East Anglia.

You will lead teams across 100+ shops in a range of locations such as high street, travel hubs and out of town as well as be responsible for delivering an aggressive new shop and refit programme across your territory.

You will be an experienced multi-site retail operator with a proven track record in leading and developing a large team of Area Managers as well working cross-functionally across wider-retail.

• Management Bonus Scheme which is worth up to 17.5% of your salary

• Pension scheme with matching employer contributions up to 7%

• Company car or car allowance

• Colleague discount, up to 50% off our own-produced products

• Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

• The opportunity to purchase additional annual leave twice a year

• Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate

• Private Medical Insurance which is free for you and subsided for your dependants

• Income Protection should you become unable to work due to long-term sickness

• Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary

• Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family

• Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support

• Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

• Career progression and learning and development opportunities

• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

• Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

What you'll do

• Leadership – create team spirit and a real sense of purpose/vision and take accountability for your team’s performance

• Think Customer – put the customer at the heart of everything you do, staying up to date with their evolving needs, striving to exceed their expectations

• Build Capability – develop individuals, building on strengths to deliver retail excellence across your territory

• Strive for Success – own your actions and be accountable for your objectives, striving to exceed them
• Make Decisions – analyse/interrogate data and evaluate options to make decisions based on sound judgement
• Growth Mindset – be open minded, creative and able to spot and deliver growth opportunities with a positive outlook 
• Business Development – drive like-for-like sales through delivering retail excellence in the current estate and make robust future-looking commercial/property decisions with sound knowledge and judgement  

• Influence & Make Impact – build strong connections around the business to deliver great results, sharing knowledge, resources and best practices with peers and colleagues

About you

We are looking for highly experienced, talented individuals with drive, who can demonstrate:

• Significant experience in a Regional Operations Manager role or similar within retail.
• Strong commercial acumen with a track record of exceeding business targets.
• Strategic mindset with the ability to see the bigger picture and make sound decisions.
• Experience developing innovative solutions and contributing to long-term planning.
• Proven ability to deliver high levels of customer satisfaction.
• Skilled in managing complex projects and meeting tight deadlines.
• Comfortable navigating and adapting to continuous business change.
• Experience working with and influencing senior stakeholders.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Demonstrated ability to lead with initiative and set clear direction.
• Highly numerate with a strong focus on data and statistical analysis.
• Exceptional organisational skills and attention to detail.
• A driven, proactive attitude with a desire to grow and develop professionally.
• Open and welcoming to change, with a flexible and dynamic approach.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.