Retail Technology Product Owner

Vacancy Information

We have a fantastic opportunity to join the Retail Technology Team at Greggs as a Retail Technology Product Owner - Innovation, focusing on future innovations, as we continue to use technology to make our in-shop operations simple and more efficient for colleagues.

We can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

• Management Bonus Scheme which is worth up to 12.5% of your salary

• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year

• Private Medical Insurance which is free for you and subsidised for your dependants

• Permanent Health Insurance which is a replacement income scheme

• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

• Defined contribution management pension scheme

• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

• Colleague discount, up to 50% off our own-produced products

• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits

• Career progression and learning and development

• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing

• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

• Cycle to Work scheme

• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

What you'll do

• Lead the development and execution of an experimentation strategy for the Retail Technology Product Team,  focusing on testing hypotheses and product features that aim to drive simplification of processes in-shop and improve efficiency
• Own the innovation backlog and roadmap ensuring a healthy flow of work into the Innovation development team, prioritising experiments and proof of concepts based on their potential impact, feasibility, and alignment with business objectives
• Work cross functionally with key business stakeholders, delivery leads, engineers and UX designers to deliver proof of concepts and initiatives to allow the business to test and learn
• Participate in agile ceremonies such as sprint planning, stand-ups, demonstrations, and retrospectives as needed
• Set sprints goals and define what upcoming development sprints will entail ensuring there is a constant stream of refined work items for the team
• Analyse data from proof of concepts and trials to provide actionable insights, making recommendations on product iterations and business cases for full scale rollouts
• Communicate results, insights, and recommendations to senior leadership and stakeholders, ensuring alignment and buy-in for a ‘test and learn’ approach
• Stay up-to-date with the latest trends in experimentation, product development, and data analytics to ensure we are using best practices and cutting-edge methodologies

About you

You will fit right into this role if you:

• Have experience of working in a Product Owner/product focussed role
• Can create clear, concise and testable user stories and acceptance criteria that ensure the development team fully understands the requirements, enabling them to deliver features that meet business expectations
• Are highly experienced and comfortable in working cross functionally, facilitating, and collaborating with multiple stakeholder groups to reach consensus on the scope of product features and their priorities
• Have excellent communication, and stakeholder management skills, with the capacity to influence and build relationships at all levels of the organisation
• Can demonstrate an ability to represent the voice of our users whilst balancing the commercial needs of the business and its various stakeholders
• Have experience in owning the end-to-end feature delivery workstreams
• Possess a data-led technical mindset that is comfortable working with different types of data
• Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together
• Are supportive of an inclusive culture – recognising and valuing that difference is good
• Have advanced IT skills including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
• Have experience in workflow management tools such as Azure DevOps (desirable)
• Have knowledge or experience of Retail operations (desirable)

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us!   We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.