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Senior Platform and Infrastructure Specialist (Retail Connectivity)

Please Note: The application deadline for this vacancy has now passed.

Vacancy Information

We are seeking a Senior Platform and Infrastructure Specialist to lead technically in delivering an outstanding service to our shops within our Retail Connectivity products, by transforming connectivity into a high performance, flexible and automated product offering to our retail colleagues.  

We can offer you:

  • Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food 

  • Your holiday entitlement starts with 5 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time) 

  • Other benefits include: 

  • Private Medical Insurance which is free for you and subsidised for your dependants 

  • Permanent Health Insurance which is a replacement income scheme 

  • Share Save and Share Incentive Schemes 

  • Employee Assistance Programme 

  • Healthcare Plans 

  • Cycle to Work Scheme 

  • After 6 months service you may be eligible for our profit share scheme 

  • You will be invited to participate in our Management Bonus Scheme which is worth up to 12.5% of your salary, subject to the Company meeting certain performance criteria. 

  • You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages 

  • The Management Pension Scheme is supported by a free life assurance scheme. This is a death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

Other benefits include:

  • Private Medical Insurance which is free for you and subsidised for your dependants 

  • Permanent Health Insurance which is a replacement income scheme 

  • Share Save and Share Incentive Schemes 

  • Employee Assistance Programme 

  • Healthcare Plans 

  • Cycle to Work Scheme 

About the role

  • This is a full-time based role based at Greggs Innovate House, Newcastle upon Tyne, NE12 8EW
  • We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role.


What you'll do

We are looking for passionate people that love working as a part of a team to join us on our journey.  

The product you will be driving forward technically will strategically enable our entire retail estate of 2500 shops (and growing!) to help millions of customers to engage with Greggs via digital channels in a frictionless way every day. 

Working as part of an autonomous, cross-functional, agile, product focussed team, you will help the team to really understand and empathise with our customers and colleagues and lead a team creating technical solutions to continually improve the service we offer. 

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market. Greggs is a much loved and trusted brand with a strong traditional bakery heritage. Our people are what makes our business successful. 

We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them. 

We take immense pride in fostering an inclusive and diverse workplace culture. We firmly believe that the collective tapestry of backgrounds, ethnicities, genders, sexualities, and experiences enriches our environment and propels us towards innovation and excellence. We are committed to providing equal opportunities for all, ensuring that each individual, regardless of their background, has the platform and support they need to thrive and realise their full potential.

You will have a proactive, can-do attitude and enjoy contributing towards an adaptive, fun and creative environment. You will be capable of working cross functionally and facilitating and collaborating with multiple stakeholder groups.  

You will be a lifelong learner and will enjoy joining us on a continuous journey of learning and improving as we strive to become a high-performing, self-organising product team, applying adaptive planning techniques to deliver innovative solutions to business problems.  

You will care about defining and delivering an outstanding service to everyone using our Retail Connectivity products, by ensuring forward facing technology approaches are used to drive scalability, security, automation and resilience into our delivery, while also sharing your knowledge with others to ensure continual improvement of the broader product team. 

About you

You will fit right into this role if you:

  • Are passionate about using technology to best achieve business objectives and improve services, and be able to advocate for IaC and CI/CD approaches to drive this forward 

  • Have significant experience of managing large scale WAN networks across a large number of locations, including service provider management and engagement 

  • Can demonstrate extensive experience of networking technologies and approaches, including firewalls, VPN, WAN technologies, and VLSM 

  • Are an advocate for continually improving our security posture, and proactively seek out opportunities to improve this 

  • Have strong working knowledge of telephony systems, in particular SIP telephony 

  • Have strong knowledge of cloud platforms and services, especially networking services 

  • Have a proactive can-do attitude and will enjoy contributing towards an adaptive, fun and creative environment 

  • Have experience of building trust and highly effective working relationships with a diverse range of technical and none technical stakeholders at all levels of the organisation 

  • Have experience of developing and leading a team, either via direct line management or cross team leadership, and demonstrating technical leadership and contribution to strategic direction 


It would be advantageous if you had any of the following: 

  • Experience of working in a large retail environment 

  • Experience of IaC technologies, such as Ansible and Terraform 

  • Experience working with Meraki networking equipment, in particular Meraki MX Gateways 

  • Experience of working in an Agile environment 

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us!   We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.  

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