Warehouse Operations Manager

Vacancy Information

We have an exciting opportunity for a Warehouse Operations Manager to join our new state-of-the-art Kettering National Distribution Centre (KNDC). This role will play a critical part in ensuring outstanding service to our shops and Regional Distribution Centres while supporting Greggs' continued growth, supply chain transformation, and investment in warehouse automation.

As Warehouse Operations Manager, you will lead a team of shift managers, supervisors/section lead, and operatives to deliver a safe, compliant, highly efficient, and technology-enabled operation. You will be responsible for implementing the warehouse strategy, optimising automated and manual processes, delivering operational plans, and driving continuous improvement while maintaining the highest standards of safety, service, and colleague engagement.

• Management Bonus Scheme which is worth up to 17.5% of your salary

• Pension scheme with matching employer contributions up to 7%

• Company car or car allowance

• Colleague discount, up to 50% off our own-produced products

• Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

• The opportunity to purchase additional annual leave twice a year

• Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate

• Private Medical Insurance which is free for you and subsidised for your dependants

• Income Protection should you become unable to work due to long-term sickness

• Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary

• Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family

• Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support

• Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

• Career progression and learning and development opportunities

• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

• Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

What you'll do

• Lead and develop a team of shift managers, supervisors/section leads, and operatives within a highly automated distribution environment.
• Deliver operational and strategic warehouse objectives in line with business plans, budgets, and customer service requirements.
• Take responsibility for warehouse planning, labour deployment, capacity management, and operational problem solving.
• Ensure warehouse equipment, automation assets, and infrastructure are maintained to the highest standards through effective collaboration with engineering and maintenance teams.
• Manage 24/7 warehouse operations, including rota planning, labour optimisation, and peak period resource management.
• Drive a culture of operational excellence, innovation, continuous improvement, and colleague engagement.
• Develop, monitor, and improve key performance indicators relating to productivity, accuracy, service, safety, and automation utilisation.
• Ensure compliance with all Health & Safety, food safety, quality, and company policies.
• Recruit, coach, develop, and support colleagues to achieve their full potential within a modern automated environment.
• Lead performance management, PDRs and succession planning
• Manage investigations, disciplinary, and grievance processes where required.
• Work cross-functionally with supply chain, engineering, automation, maintenance, and support teams to achieve operational and commercial objectives.
• Lead and deliver continuous improvement initiatives, automation projects, and warehouse optimisation programmes.

About you

• Experience leading large-scale warehouse, logistics, or distribution operations.
• Strong commercial understanding with the ability to balance customer service, operational performance, and cost efficiency.
• Experience managing automated warehouse operations, warehouse management systems (WMS), and technology-enabled distribution environments.
• Experience leading change and driving continuous improvement initiatives
• Strong knowledge of warehouse compliance, Health & Safety, food safety, and operational best practice.
• Proven expertise in warehouse planning, labour optimisation and inventory management, supported by strong analytical and change management skills.
• Experience working alongside automation technologies such as ASRS systems, and conveyors
• The ability to engage and influence stakeholders at all levels.
• A coaching and development-focused leadership style.
• The flexibility to thrive in a fast-paced, evolving operational environment.
• A passion for delivering exceptional service and putting customers at the heart of decision making.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes us so special is out culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.